Total recrute un assistant d’envoi H/F, Porto Rico
Job Description
- Optimize the utilization rate of the fleet and organize client deliveries by:
- Reducing transportation costs.
- Improving the use of the fleet.
- Improving customer service, both internal and external
- Comply with all related HSE policies and activities ;
- Ensure accurate data is provided for the generation of Key Performance Indicators (KPIs) on a monthly basis ;
- Provide suggestions to reduce costs in department in a continuous basis ;
- Comply with customer service culture aligned with TPPRC’s program ;
- Maintain reseller, drivers and equipment documentation up to date in the corresponding file ;
- Plan and monitor roundtrips in compliance with Branch standards and PATROM rules together HSEQ team ;
- Program rounds in available software to schedule the delivery of two product lines (Fuels and Lubricants) ;
- Support the Dispatcher to ensure Logistics Department invoices are process on a timely manner by following up with corresponding departments to ensure invoices are paid ;
- Support the process transportation incidents investigation (incidents, client complaints, loss of products, etc.) by providing necessary documentation to support incident resolution ;
- Monitor On Board Computer (OBC) for daily tasks purposes ;
- Process on a timely manner return of product or “detour” to ensure credit and debit process documentation is completed ;
- Support the reporting process of the respective credit and debit information to Sales Admin, Accounting and other concerned department on a timely manner ;
- Assist reconciliating deliveries process when loaded from PR White Product Terminals ;
- Keeping the inventory of loading and unloading spare equipment up to date (hoses, fire extinguishers,…) ;
- Responsible for collecting from drivers’ unsafe conditions during deliveries, sending corrective action to corresponding departments and following up for proper resolution ;
- Responsible for solving any delivery problems, delays, emergency calls, invoice printing issues, along with any other issue that may arise during the “on call assignment” ;
- Ensure drivers and trucks are available for deliveries, while maintaining direct communication with Carriers and Drivers to ensure the daily operation goals are met as programmed ;;
- Process re-seller order in corresponding software on-time ;
- Ensure support is provided to drivers to meet deliveries as programmed, while answering frequent incoming calls.
Context and environment
- High pressure, changing environment, constant external and internal interfaces ;
- Hours are variable depending on workload, may include evening and weekends. Occasional travel ;
- This role has a corporate mobile phone assigned, requiring the Dispatcher to be available to answer incoming calls outside typical business hours ;
- On a daily basis, the organization of rounds must balance requirements and cost optimization ;
- Local regulation and PATROM requirements shall be respected ;
- Decision made by Dispatch can have significant consequences in terms of safety, security, client satisfaction and costs ;
- Extensive coordinate between players: suppliers, business, depots, drivers, etc.
- Complex environment: Problems concerning supplies, road traffic, degraded highway, networks, driver behaviour, ect. These problems make it difficult to ensure adequate HSEQ ; performance, and awareness and client services.
Candidate profile
- Bachelor’s Degree in Logistics/Operations Management or related major ;
- Spanish mother tongue, Good command of English, written and spoken ;
- Displays a basic understanding of logistics, the Supply-Chain ;
- Knowledge in SAP, preferably ;
- Knowledge in MS Office ;
- Proven accuracy on performing assigned tasks, possess high integrity standards with the ability to anticipate and react quickly, in a fast-paced work environment.
Offer ID : 43338BR
Metier : Transport
Region, department, area : Puerto Rico
Employment type : Fixed term position
Experience level required : Less than 3 years
Employer company : TOTAL PETROLEUM PUERTO RICO CORP
Branch : Marketing & Services
Salary currency : USD
Interview location : Puerto Rico
About us / company profile
Give your best to better energy and make the commitment with Total. With over 500-plus professions in 130 countries, we offer high safety and environmental standards, strong ethical values, an innovation culture and wide-ranging career development. Be part of the global team whose mission is already shared by 100,000 employees: to make energy better each and every day.