Requête nº: req15860
Intitulé de poste: Asylum Seekers and Families Caseworker
Secteur d’activité: Travail social
Type de contrat: Durée Déterminée
Taux d’occupation: Plein temps
Ouvert aux expatriés: Flexible
Lieu de travail: Phoenix, AZ USA
Descriptif du poste
IRC Background:
Founded in 1933, the International Rescue Committee (IRC) is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression. For over 25 years our Phoenix office has provided a range of services including resettlement and economic empowerment services, immigration, community gardening and case management for victims of trafficking. Our strength and success lie within our core values of Service, Accountability, Equality, and Integrity. We are strongly motivated by our clients and are dedicated to delivering high-impact and quality programs.
Job Summary:
The primary role of the Caseworker for the Asylum-Seeking Families (ASF) Program is to provide comprehensive, culturally appropriate, client-centered case management services for program participants, including completing eligibility screening and enrollment paperwork, developing service plans, and providing education about community services, resources, and legal services. This position is also responsible for assisting with administrative tasks including case notes, case file management, and data collection.
Major Responsibilities:
- Provide comprehensive case management services to asylum seeking families and survivors of torture.
- Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations, and others to inform service providers and asylum seekers of programs and services.
- Complete eligibility screenings for all referrals and enrollment paperwork for all eligible program participants.
- Complete social and legal assessments for all enrolled clients.
- Develop a service and safety plan for each Program participant.
- Provide comprehensive case management services, including assisting with accessing community resources through local partners.
- Provide appropriate legal referrals and help identify and arrange social activities in-line with service plans.
- Guide and assist participants to receive support services in the community based on their service plan.
- Ensure all services are linguistically appropriate and help advocate with mainstream service providers for linguistically-appropriate services.
- Complete case notes in a thorough and timely fashion.
- Implement client satisfaction surveys and client progress surveys at intervals outlined in the grant proposal.
- Ensure all family data is entered into data management system in a timely manner.
- Participate in all program meetings, staff development activities, and fully engages as a member of the team.
- Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
- Support statewide efforts to support the needs of asylum seekers as requested and needed.
- Other related duties as assigned.
Profil
Education:
- Undergraduate degree Social Work or similar field strongly preferred; comparable related work experience may be substituted.
Work Experience:
- 1+ years of case management experience in a social services environment.
Demonstrated Skills and Competencies:
- Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook).
- Ability and willingness to drive 15 passenger van.
- Strong attention to detail with the ability to prioritize and manage time effectively.
- Problem solver capable of working well independently and as a part of a team.
Language Skills:
- Fluency in written and spoken English, bilingual ability preferred in Spanish, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.
Certificates or Licenses:
- Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
- In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
Working Environment:
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
- May require occasional weekend and/or evening work.
- Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).