RTI recrute un Responsable des technologies de l’information, Guatemala

 

 

RTI International is seeking for a Information Technology Officer for a project to be implemented in conjunction with USAID and the Guatemala Ministry of Education.  The goal is to improve foundational reading, math and socioemotional skills and increase survival and transition rates from primary to lower secondary in rural Guatemala; and strengthen capacity of local organizations.  The project will be implemented in Baja Verapaz, Huehuetenango, El Quiché, and San Marcos.

The IT Specialist is responsible for the management of the IT needs of the project including systems installation, maintenance support and technical consultations to end-user, and provision of day-to-day IT support to staff.  He/ she is responsible for ensuring the standard set by the RTI GTS Home Office are followed and that the most efficient and effective IT solutions are applied.  He/she is also responsible for the maintenance of Guatemala Basic Education and Transition to Lower Secondary project’s website in coordination with the project’s Director.

Specifically, the responsibilities of the IT Specialist include maintaining the LANs (Local Area Network) and WANs (Wide Area Network) of the project’s office.  He/ she must also ensure regular and proper back-ups are done, antivirus and disaster recovery procedure are implemented, and end-users have access to the network for shared files, wireless access, printers, and emails.

The IT Specialist will coordinate and report to the Finance and Admin Manager for daily operations, and matrixed to the Latin America Regional GTS Manager for compliance with RTI IT guidelines, regulations, and technical matters.

Essential Duties:  

  • To provide IT-related infrastructure and system support to the project, including internet access, firewall, network devices, file/database server, printers, backup systems and other IT-related support tasks.
  • To maintain server at the project’s office, if required.
  • To provide support in Cloud solutions, which includes:
  • Hosted Virtual Desktop
  • SharePoint, customization, security, secure documents and maintenance,
  • Office 365 suite, including Office 365 online, Microsoft Teams and OneDrive.
  • Cloud Backup solution.
  • To provide support in matters related to PC software and its peripherals (Win10 Pro, Mac OSX, MS Office 365 package, McAfee Suite, McAfee FDE, QuickBooks, Adobe products, etc.) including:
    • To ensure Windows, Mac OSX and other software are maintained and that patches are promptly applied on all computers
    • To ensure the McAfee anti-virus software is installed; and both, the engine and signature files, are kept up to date
    • To ensure data is backed up and maintained in accordance with RTI GTS policies and procedures
    • To ensure that only licensed software is installed on each end-user’s computer. Every new installation must be reported to GTS Latin America and Caribbean (LAC) Regional Office.
    • To provide user support on hardware-, networking- and software-related issues
  • To install and manage the configuring and troubleshooting of laptops/ desktops/ printers/ scanners and other IT related equipment
  • To serve as the first port-of-call for the maintaining of network infrastructure including ISP, router and ethernet switches for project.
  • To maintain the IT inventory management and conduct physical checks on a regular basis
  • To evaluate IT products/ services whenever required
  • To perform other IT related duties as required
  • To support the integration of appropriate technologies (such as mobile phones, tablets, GIS, etc.) into activities and maintenance of project website (as needed)

Minimum Required Education & Experience

Master’s degree in Computer Science or other field of study relevant to the tasks in the Job Description and 3 years of experience or Bachelor’s degree in Computer Science or other relevant field and 6 years of experience.

Skills & Abilities

  • Minimum of 3 years of experience supporting and troubleshooting a wide range of IT Infrastructure systems (Windows PCs, servers, printers, scanners, backup devices and networks or similar work environment in in multiple locations
  • Solid knowledge and understanding of Windows 10 Pro, Mac OSX, Windows Server 2016/ 2019, Office 365 (including Outlook, Word, Excel, Power Point, OneDrive, SharePoint, MS Teams), McAfee Suite, McAfee FDE, Pulse Secure, Adobe products
  • Having skills and knowledge in developing and maintenance of website and database system
  • Demonstrate experience in troubleshooting network issues
  • Knowledge of Cisco Meraki Access Points management.
  • Knowledge of Druva, Veritas Backup Exec and Veritas DLO is considered an asset
  • Must possess excellent oral and written communication skills and fluency in English and Spanish.
  • Knowledge of and/or proficiency in K’iche, Mam or another language of the Western Highlands is highly desirable
  • Strong candidates will exhibit excellent organizational and interpersonal skills, ability to work under difficult circumstances with limited resources, and ability to form productive relationships with counterparts and training institutions

RTI does not permit any payment requests demanded during any part of the hiring process.  If such requests are made, please report it to the RTI Ethics Office via [email protected].  Any candidate making any payment will be disqualified from consideration for future employment with RTI. 

Physical and mental demands of this role include those that must be met by an employee to successfully perform the essential functions of this job, as outlined above.  Examples include:  remaining in a stationary position for long periods of time; operating a computer and other office machinery; thinking, learning, and concentrating effectively and frequently communicating with other people, both within RTI and outside of RTI; frequently moving about inside and travel between offices and laboratories; frequently conducting laboratory site inspections (if applicable), ability to handle the stress associated in meeting frequent, multiple and tight deadlines, ability to work in excess of 40 hours per week as workload and deadlines may require, consistent demonstration of mental stability and ability to have regular, reliable and predictable attendance.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, per RTI procedure 4.2.1.

RTI is an independent organization dedicated to conducting innovative, multidisciplinary research that improves the human condition. With a worldwide staff of more than 5,000 people, RTI offers innovative research and development and a full spectrum of multidisciplinary services in health and pharmaceuticals, advanced technology, survey and statistics, education and training, economic and social development, and the environment. Universities in North Carolina founded RTI in 1958 as the first scientific organization in and centerpiece of the Research Triangle Park.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Further information is availablehere.

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