Dell Technologies recrute un Spécialiste du stockage, Bangalore, Inde

 

 

Senior Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Senior Engineer on our Professional Services team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

• Be part of Global production support team supporting health and compliance of all Unix servers globally

• Support Unix system administration tasks, including change management, handling Incidents (Sev1 / Sev2), Ensuring critical issues are attended in a timely manner and ensuring management visibility in such cases.

• Become part of and drive global platform level changes. Work with Clients / Engineering teams to ensure a successful change.

• Will be responsible for prioritizing tasks, projects, managing SLAs, client relationships

• Contribute in Root Cause Analysis, Operational Reports etc.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Excellent Administration/Design and Implementation knowledge in Dell EMC VMAX3, VNX, ISILON & in Storage replications using SRDF

• Having knowledge on Time finder (BCV / Snapvx) technology

• Strong Knowledge on Performance analysis factors of Storage Arrays

• In-depth knowledge of using SYMCLI. Detailed SAN knowledge

• Excellent switch architecture knowledge (Brocade). Solving complicated Hardware cases and Liaising with Hardware Vendor support

• Advanced trouble shooting skills and identify the severity of the issue, Ability to Resolving issues quickly to account/customer satisfaction and Prepare RCA

Desirable Requirements

• Bachelors’ Degree
• Additional language skills preferred

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 31 March 2022

 

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