World Vision Mondiale cherche un directeur des opérations, République Centrafricaine


Purpose of position :

To provide overall leadership to the operations team, fostering an enabling environment to support World Vision’s strategic priorities and imperatives. To oversee Operations Central African Republic (CAR) Humanitarian Response.

The Operations Director oversee Operations Team, providing direction, oversight and coordination to ensure that all programs are implemented to achieve desired results while adhering to humanitarian, donor and WVI standards, processes and budgets.


Major responsibilities :

Ensure Operational Effectiveness :

  • Oversee programs design, monitoring, evaluation, accountability and learning system, using data analysis as the basis for measuring performance ;
  • Provide strategic and operational oversight of the programmes’ portfolio, ensuring mechanisms and tools are in place for effective/accountable implementation of projects (end on time, on target, and within budget) and compliance to donor requirements and regulations, including with sub-grant partners ;
  • Ensure programmes have the necessary resources and competencies to live out WV’s Christian faith with boldness and humility through programme choices and through clear, appropriate communication with external stakeholders ;
  • Develop a culture of excellence with regards to the planning and implementation of projects, including periodic and targeted reviews of challenging projects to ensure completion and optimum expenditure rates ;
  • Spearhead coordination between departments to promote information sharing, joint planning, and problem solving, especially amongst DM, M&E, and Technical Advisors within fragile contexts to support operational effectiveness ;
  • Must possess thorough understanding of and appreciation for M&E/QA, DM, and Programme Development ;
  • Develop and communicate Response Office systems, guidelines, and strategic initiatives ;
  • Ensure effective support mechanisms are in place to facilitate the strategic initiatives of the organization: food security and livelihoods, health and nutrition, WASH, child protection, participation and gender, education, social cohesion and peace building, emergency assistance and Area Rehabilitative Programming ;
  • Ensure effective support mechanisms are in place to enable programmes to identify, include, and benefit the most vulnerable children (MVCs), and report their impact on MVCs ;
  • Facilitate the preparation of lessons learned and disseminate to all relevant stakeholders ;
  • Make continuous analysis of rapidly changing external context, ensuring that lessons of sound practices are well documented and disseminated ;
  • Regularly visit project sites (security permitting) to monitor and ensure quality and timely completion of all activities as per objectives, to meet agreed upon results.

Foster a Culture of Trust and Mutual Respect with the aim of Empowering Staff to take on more Responsibility :

  • Foster Operational and Programmatic Planning and Implementation ;
  • Spearhead portfolio growth, developing strategic relationships, operationalizing growth opportunities, and developing proposals ;
  • Develop mechanisms to ensure integrated programming and proposal development ;
  • Champion integration, ensuring strategic priorities support sustained humanitarian Response strategy ;
  • Develop and implement effective systems for strategic and adaptive management, ensuring operational plans are in place and programmes are able to make necessary adjustments to plans and budgets during implementation, in the interest of continuous improvement ;
  • Ensure programme plans include clear strategies to strengthen the sustainability of outcomes and ensure progress towards sustainability is measured and reported in all programmes ;
  • Provide guidance in initiation, implementation and transitioning of projects as per World Vision standards ;
  • Ensure program planning is informed by technical standards and operational viability to meet humanitarian needs and program goals ;
  • With PDQA, provide leadership in strategy formulation, and align National Office Strategy to local context and local development realities ;
  • Cultivate an atmosphere of trust for the creation and delivery of high quality, effective, and accountable programming.

Foster Internal and External Engagement :

  • Establish and maintain effective working relationships with government authorities, UN agencies, peer NGOs, donors and World Vision stakeholders ;
  • Maintain effective working relationships with donor, WV Support Offices and other relevant WV entities and stakeholders on operational and funding matters ;
  • Promote information-sharing mechanism and internal stakeholder engagement to encourage cross-functional coordination amongst all functions and field operations and actively address issues that affect project success ;
  • Proactively ensure there is a system in place to coordinate amongst Support Services, Finance, P&C, and the Programme Design Unit to address field-based team needs and to sustain growth in various field locations ;
  • Develop strategic networks enabling World Vision to leverage a collective voice in favour of children and families, communities, and partners ;
  • Ensure representation of WV’s strategic pillars with government and partners ;
  • Foster a spirit of engagement with other agencies to promote better coordination, joint action, and partnership.

Ensure Systems are in Place to Promote Audit Compliance and Good Stewardship :

  • Ensure all organizational policies, procedures, and compliance regulations are in place, understood, and followed ;
  • Ensure awareness of donor and Support Office requirements, including the timely preparation and submission of quality narrative and financial reports ;
  • Ensure that Partnership and National Office financial policies and guidelines are adhered to by all operations staff ;
  • Coordinate and monitor financial and budget execution for maximum operational efficiency and timely financial reporting and accountability ;
  • Work closely with the Finance Director and support programme teams to develop, manage, and monitor project budgets, ensuring value for money and that project expenditure is within agreed budgets ;
  • Champion the implementation of audit recommendations ;
  • Spearhead risk planning and ensure control measures are in place and in use ;
  • Lead the identification and resolution of challenges which impact audit compliance and/or contribute to risk ;
  • Cultivate an atmosphere of good stewardship, accountable ministry, and diligent compliance with internal and donor-imposed processes.

People Management and Capacity Building :

  • Must promote high team morale, especially within highly stressful fragile contexts and environments ;
  • Ensure quality staff are attracted, retained, and developed to effectively work within a fragile context ;
  • Ensure there are clear and deliberate retention plans specific to individual staff members and succession plans in place ;
  • Effectively line manage and coach the Base Managers, ensuring a shared vision, teamwork, effective communication, and active engagement in decision making and management approaches, as well as ensuring staff care measures are in place and followed ;
  • Promote people management systems ;
  • Champion performance management mechanisms, ensuring full participation and quality results to promote staff engagement and a culture of excellence ;
  • Cultivate an atmosphere of staff empowerment and motivation leading to active participation in programme initiatives, lead by example, and actively engage with all staff.

Ensure Safe and Secure Working Environment :

  • Ensure security and risk mitigation measures are in place and in use ;
  • Ensure adherence to Core Security Requirements ;
  • Ensure that staff have the necessary tools to complete the tasks as assigned to them, including, but not limited to, communications tools such as telephones, radios, and internet access ;
  • Ensure that staff housing is safe and fulfils required guidelines, transport is safe and reliable, and that safeguarding / community accountability mechanisms are in place and in use ;
  • Lead the timely implementation of security recommendations ;
  • Promote a culture of security awareness and risk reduction amongst staff.

Others :

  • Carry out additional responsibilities as assigned by the Programme Director ;
  • Ensure the spiritual well-being of Christian staff members ;
  • Foster a framework for the development and practice of interfaith initiatives amongst staff.


Knowledge, skills & abilities :

  • Advanced degree in Developmental Studies, Public Policy, International Relations, Business Management, or any relevant Social Sciences, technical studies and/or 8+ years of experience in emergency response, development programming, and/or fragile contexts ;
  • Minimum of 5 years of progressive management experience in complex/protracted emergencies, recovery operations, fragile contexts as applicable ;
  • Proven ability to manage a large and diverse programme portfolio with multiple donors ;
  • Familiarity with EU, USAID/OFDA, DFID, CIDA, AusAID grant compliance and procedures ;
  • Capacity to provide solid leadership within fragile and complex contexts ;
  • Ability to be agile and possesses strong decision-making skills ;
  • Possesses strong problem-solving skills and is a proactive problem solver who is able to unravel and solve multiple complex challenges in an agile and efficient manner ;
  • Must possess knowledge of humanitarian industry, including Sphere standards, HAP, NGO Code of Conduct, and Humanitarian Charter ;
  • Must possess experience in staff security, safety management, and staff care within a complex, insecure, and fragile environment ;
  • Must have experience in programme design, monitoring, and evaluation in complex contexts ;
  • Proven financial, logistical, and procurement management skills ;
  • Strong ability to work with various partners, local authorities, local organizations, and NGOs to develop and maintain positive external relationships ;
  • High emotional intelligence and rooted in Christian values ;
  • Very strong organizational, management and negotiation skills ;
  • Demonstrates well-developed interpersonal skills ;
  • Must possess sound people management skills and effective cross-cultural / pluralistic context capabilities ;
  • HEAT certified or other equivalent security training ;
  • Excellent communication skills, both verbal and written, with computer proficiency ;
  • Must adhere to pre-determined security standards ;
  • Ensures gender perspective in the scope of work ;

Work Environment/Travel : The position requires ability and willingness to travel domestically and internationally.

Apply here