Appel à candidature : Mercy Corps recrute un(e) Responsable de la qualité et de la performance des programmes au Yémen.
The Position
The Performance and Quality Manager leads the performance and quality (PAQ) team in Yemen, responsible for cross-cutting information management, knowledge sharing, monitoring and evaluation, ensuring reflections on research/assessments and incorporation in current/upcoming programs, coordination of key functions including internal and external reports and quality control. The overarching goal of the PAQ team is to improve the quality, effectiveness and efficiency of Mercy Corps’ programs. The PAQ Manager ensures that information collected is reflected upon, used to improve ongoing programs, and is incorporated into consistently high-quality reports and proposal development.
Essential Job Responsibilities
STRATEGY & PLANNING
- Develop and provide oversight of the PAQ team’s strategy (including focus on MEL, PM@MC and CARM global policy areas)
- Lead PAQ team members (including MEL and CARM functions), ensure their work is aligned and contributing effectively to the strategy and meeting Mercy Corps’ minimum standards
- Collaborate with colleagues from the Global PAQ/MEL Team to provide country-level insights and opinions on the rollout of new processes and systems (e.g. Global MEL Policy, TolaData, Participant Count, PM@MC, CARM, MSD for MEL etc.)
- Lead the development of processes to support programs team in integrating cross-programmatic learning and ensure that lessons learned are used to inform adaptation of activities and future program design
- Build a culture of adaptive management, evidence and learning in Yemen, supporting improved program performance
- Conduct initial orientation and onboarding of new program staff (esp. MEL, program managers, and country leaders) – promote tools like Tola Data, DIG, M&E tools, and PM@MC
- Provide support to programs on meeting PM@MC and PMD Pro
- Conduct program quality reviews including implementation quality, DQAs, review meetings, reflection on research/ study/ assessments, meeting of minimum standards, quality of MEL data collection and analysis
- Documenting process and internal MEL/PAQ ways of working including DQA, SADD, how to count program participants, assessments methodologies
- In collaboration with the Director of Programs, support the development of cross-team coordination mechanisms to ensure effective collaboration and integration across key program areas and functions, and within and across programs portfolios.
THOUGHT LEADERSHIP & REPORTING
- Regularly conduct project site visits to provide hands-on training to field staff on how to capture and organize information for accurate documentation and reporting
- Ensure quality data, learning and other supporting information on a timely basis for all donor reports
- Facilitate the effective sharing of information around the work that we do
- Grow the influence of Mercy Corps in Yemen by elevating our presence and thought leadership
- Lead in the development of strong communications and advocacy pieces that promote our work
MONITORING, EVALUATION & LEARNING
- Lead assessments. Provide input as to M&E systems and act as a link to HQ M&E technical staff and program teams
- Lead all evaluation process in country either by implementing them internally or overseeing consultants who do so
- Develop the capacity of the national team to conduct internal evaluations
- Maintaining Sectorial or programmatic progress dashboards
- Leading activities as per MEL plan
COMMUNITY ACCOUNTABILITY & RESPONSE MECHANISM (CARM)
- Supervise the CARM team, and provide technical guidance on implementation of country-wide CARM
- Oversee the processing of feedback, support adequate programmatic responses, and serve as a member of the case management committee (CMC)
- Facilitate adequate responses to level 5-6 feedback, by engaging with the CD, DoP, and headquarters
- Ensure CARM materials including flyers, banners are designed, printed and delivered to field locations
- Ensure program teams are oriented on CARM policy
BUSINESS DEVELOPMENT
- Assist in designing programs that incorporate Mercy Corps’ standards on design, monitoring, and evaluation
- Lead the drafting of results frameworks, logframes and MEL plans associated with potential new programs
- Participate in new business development processes from the kickoff to submission stages – providing input not only on MEL but also on program design, feasibility, logic, etc.
TEAM MANAGEMENT
- Strengthen the capacity of the team, deepen understanding of their roles and assist with career development
- Build a pipeline of strong national PAQ staff with a focus on technical capacity development and leadership skill building
- Assist team members with information, tools and resources to improve performance and reach objectives
- Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews
- Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
SECURITY
- Ensure compliance with security procedures and policies as determined by country leadership
- Ensure that team members operate in a secure environment and are aware of security policies.
Supervisory Responsibility
MEL Senior/Officers/Coordinator, CARM Coordinator
Accountability
Reports Directly To: Director of Programs
Works Directly With: Program Managers, Information Management, Regional Technical Advisors, Headquarters PAQ Team, consultants, support departments
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualifications & Transferable Skills
Application process
Deadline : April 30th, 2023