Get to know us :
Our people are at the core of our business. We have the best talent in doing the best work of their lives with meaning. We know their continuous focus on the guest experience is what sets us apart in our vision to be the world’s most rewarding travel experience.
Taking off is where the excitement lives. Join our team today.
Get to know the role :
The Loyalty Platform is the core system for our program, managing our business rules, and program member information.
In this role you will assess and execute the configuration changes required by the business including new partner setups, promotion configurations, and general updates to existing partners, ensuring accuracy and timely delivery to enable business strategic initiatives and enhance the member experience.
You will be involved in the execution of testing and validation of configuration and platform enhancements to the platform ensuring quality control and accuracy as well as performing platform maintenance tasks to ensure that the platform is kept up to date and managed.
You will assist in the development and maintenance of internal documentation and guides for the configuration of the Loyalty Platform and will be responsible for the production of end of month reports.
This role will see you play a pivotal role in the organization in being the enabler of strategic and tactical initiatives with our partners and program. Where you will perform audits on the platform ensuring quality and accuracy are always maintained.
Let’s get to know you :
Like the sound of the role? Suitable candidates would be able to demonstrate :
- Attention to detail and meticulous accuracy in data entry/configuration whilst having the ability to concisely document processes and impact assessments ;
- An understanding of Project Management concepts ;
- User Acceptance testing experience including documentation of test cases and execution ;
- Understanding of the Airline industry and Loyalty Programs ;
- Previous System Administration/Configuration experience ;
- Strong communication and collaboration skills ;
- Resilience and flexibility to deliver exceptional customer-centric solutions.
What you’ll get from us :
Let’s be honest – you skipped to the best part, didn’t you! And why wouldn’t you with these benefits :
- Experience the Virgin Australia Culture which is unlike anything else you have experienced. Become part of an internationally recognized brand that feels like family ;
- See Australia and the world with access to heavily discounted flights for you, your family, and friends on Virgin Australia and many of our interline partners. We are extremely proud of our Team Travel program and it won’t take long to realize why ;
- Take advantage of countless industry discounts – Lounge membership, hotels, travel insurance, car hire, tours, retail… the list goes on ;
- Work in an environment that encourages rewarding their team through various employee recognition programs ;
- The sky is the limit when it comes to career development, feel encouraged to diversify your skills and experience with access to internal vacancies ;
- Improve your Mind, Body, and Soul with access to discounted fitness programs. We also offer discounted Corporate Health Insurance through multiple partners to suit your lifestyle ;
- Be one of Skytrax’s Best Airline and Airline Staff in Australia/Pacific for 2017!
Ready to spread your wings?
- Boarding for this opportunity won’t last long – register your interest today by submitting an application via the link below ;
- If you experience turbulence with the application form, or just have some further questions, please contact Al Waldron.
Diversity :
Virgin Australia is an equal opportunity employer and is committed to creating an inclusive culture and supportive environment for our people. We believe diversity in our workforce strengthens our business and we welcome applications from Indigenous Australians, people with disabilities, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender, and intersex (LGBTI) people.