Requête nº: req11760
Intitulé de poste: Moderator – Urdu Language Skills
Secteur d’activité: Administration du programme
Type de contrat: Durée Déterminée
Taux d’occupation: Temps partiel
Ouvert aux expatriés: Oui
Lieu de travail: Bihac, Bosnia and Herzegovina
Descriptif du poste
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries, the IRC aims to restore safety, dignity and hope to millions who are uprooted and struggling to endure.
In response to the increased refugee arrivals into Europe, in October 2015 the IRC began responding in Serbia and later expanded to other countries in the Balkans to assist refugees during their journey through Europe. As a result of the March 2016 border closures along the so-called “Balkan Route”, the IRC has adjusted its programs to assist refugees and migrants stranded across Balkan countries while still supporting people on the move. The Balkans programs are implemented in close partnership with local non-governmental organization and government institutions. In 2020, IRC Balkans initiated response in Bosnia and Herzegovina.
Refugee.Info is an innovative, first-of-its-kind project that harnesses social media to communicate with refugees and asylum-seekers, listen to their questions and provide information. Refugee.Info (RI) is the European instance of Signpost.
Job Overview/Summary:
What does a Moderator do?
Communicate with refugees on social media every day — listening to their questions and giving them individualized answers.
Each day Refugee.Info Moderator responds to hundreds of comments and messages to help people make informed choices about their lives and connect them with services that can help.
They also collaborate with the Refugee.Info Team to counter rumors, develop thorough, well-researched answers, and analyze information gaps amongst refugee populations to feed into future content creation.
What do we look for in a Moderator?
One of the most important qualities in a Moderator is the desire to help refugees and migrants by providing them with accurate information. Many of our Moderators have prior experience working with refugees in a voluntary or professional capacity and are refugees themselves. All of them are wholly committed to help.
Moderators come from the same culture as the section of our audience they are working with and speak their dialect.
Duties
● Directly communicate with our refugee populations on social media by answering comments, messages and engaging in conversation;
● Collaborate with Refugee.Info Team on messaging and answering complex questions;
● At the end of every shift feedback on noteworthy and write an analysis of the day’s communications (including responses to posts, trends in conversation and information gaps);
● Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis;
● Create links with the refugee and migrant communities and promote their engagement;
● Translate articles and support the production of audio and video messages.
Profil
● Holding a work permit in BIH;
● High emotional intelligence (our users are in difficult periods of their lives and moderators need to sympathize with them);
● A native speaker of Urdu;
● Fluent in English and Urdu;
● Able to translate and interpret from English to Urdu and vice versa;
● Fast learner;
● Integrity;
● Humility;
● Good judgement;
● Ability to work autonomously;
● Respect for people of all walks of life;
● A team player;
● Fantastic attention to detail;
● An understanding of the subtlety of language and an ability to apply communication guidelines in written responses;
● Strong computer proficiency and well acquainted with basic software tools – can navigate autonomously in Windows, Android, Skype, Microsoft Suite and Google docs;
● Good typing speed;
● Knowledge of social media platforms and how refugees use them;
● An understanding of the power and importance of information.
Trial period
Every Refugee.Info Moderator must undertake a trial period of one month to see if they are a good fit for the project and the project is a good fit for them.
During their trial period, Moderators are trained by other members of the team, so that they can eventually perform their work autonomously.
At the end of the month’s trial period each Moderator undergoes a review, where their performance is assessed and the decision is made about whether to offer them a permanent role on the project.
Hours
Part time 50%. Moderators hours are semi-flexible.
We prefer all Moderators to work their hours in late afternoon or evening, wherever possible, as this is when the majority of our users are online.
Disclaimer Clause: This job description is not an exhaustive list of the skills, effort, duties and responsibilities associated with position.
IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.
This position is dependent on the availability of funding.
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The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.