Avis de recrutement : PAM recherche un(e) Assistant(e) de soutien aux entreprises basé à New Dehli, Inde.

JOB PURPOSE

Under the administrative supervision of the Country Director (India) and overall supervision of the Travel Manager, MSDA, WFP HQ and under the direct supervision of the Travel Services Officer in the GSS-Entitlement Travel Unit in New Delhi office, the incumbent of the position will be responsible to perform the following duties:

KEY ACCOUNTABILITIES (not all-inclusive)

•    Act as the point of contract for international travel requirements, arranging both routine and complex travel for air, utilizing Amadeus Global Distribution System. Establish least restrictive fare as per WFP rules and regulations.

•    Understand GDS mentioned restrictions related to carrier specific fares, routings. Able to construct point-point fare, retrieve publish fares for the qualifying carriers. Detailed understanding of fares and ticketing rules, for international travel.

•    Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately. Provide consultative advice, solutions, and recommendations.

•    Expertly use the appropriate the Travel Management Company tools and systems to complete requests example Amadeus Online Booking Tool. Extensive experience in the corporate travel management industry.
•    Establish dashboard for the Organisation with Travel fares as per WFP policy. Maintain a database on travel and costs including an updated list on staff on travel to assist finance in budgeting for entitlement travel.

•    Liaise with Travel Agent (s) to ensure that WFP obtains the best services and prices for travel.

•    Make travel arrangements for staff when requested; Process and review all Trip Documents and claims related to Entitlement travel such as home leave, Education, Appointment, Transfer, Repatriation, and medical travel for HQ and country office staff worldwide.

•    Strong interpersonal skills, communication skills, and ability to prioritize and organize work while ensuring quality of work and attention to detail is required.

•    Highly proficient in Amadeus. Detail oriented, ability to review all facets of the request and respond fully and completely.

•    Excellent customer service with consultative, proactive, approach that anticipate the client’s needs.

STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE

Education: Completion of secondary school education. First level university degree particularly in Finance, Administration or Travel would be an added advantage.

Experience: Five or more years of progressively responsible work experience in travel with experience in general administrative work. Global Distribution System (Amadeus GDS) expert is a requirement.

Knowledge: Training and/or experience utilizing computers, including word processing, spreadsheet and other WFP standard software packages (ERP system). General knowledge of UN system, policies, rules, regulations and procedures in the area of entitlement travel, administration
systems and shipments is desirable.
Language: Fluency in both oral and written communication in English and working knowledge of Hindi.

FUNCTIONAL CAPABILITIES

The candidate should have the ability to review a variety of data, identify and adjust data discrepancies. Identify and resolve operational problems with substantial independence. Ability to obtain or give factual information of a non-routine nature involving interpretation of facts and requiring clarity of expression. Ability to perform detailed work, frequently of a confidential nature and/or to handle a large volume of work systematically, effectively and accurately.

Ability to work in a team environment and coordinate assignments to achieve common goals. Ability to deal patiently and tactfully with people of different national and cultural backgrounds. Ability to work in stressful conditions.