Dell Technologies recherche un Spécialiste de la sauvegarde (Networker) – Ingénieur principal, Prestation de services, Bangalore, Inde

Senior Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Senior Engineer on our Professional Services team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.
You will:
• Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement.
• Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement.
• Build and sustain effective communications with all partners and cross-functional teams, maximising the customer experience and relationships
• Develop strategic account growth plan along with sales and Global Services SMEs, identifying and pursuing potential sales opportunities
• Maintain awareness of all service matters and manage customer during high priority escalations.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Backup Administration, Configuration and Replication in Networker.

• Implementation of patches, updates, and upgrades that are released.

• Shall work within a wide variety of different computer system environments.

• Periodic data backup & Management of backup media.

• Daily status report on process execution on server health and backup status.

• Good basic knowledge of backup concepts like full backup, incremental backup, differential backup, synthetic full backup, backup SLA, compliance etc.

• Have knowledge of network and san infrastructure to understand backup architecture and data flow.

• Must have good knowledge of Networker Architecture like NMC, Storage Node, Networker Server, Tape Library, Data Domain, Networker Clients and Modules.

• Networker Client and Module Configuration for LAN and SAN based backups. Should have good troubleshooting skills for failed backups in Networker.

Desirable Requirements

• Bachelors’ Degree
• Additional language skills preferred

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 31 March 2022

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