Avis de recrutement : PAM recrute un Responsable des relations commerciales (H/F), Italie.

 

 

 

ACCOUNTABILITIES/RESPONSIBILITIES:

Act as a Relationship Manager: 

  • Build strong, collaborative relationships with the counterparts of the respective divisions under the Management Department and TEC service owners ;
  • Focus on and understand the value the Business partners are aiming to achieve based on their divisional business strategy and the WFP Strategic Plan ;
  • Track Business partners’ satisfaction with services provided and continuously improve, based on feedback provided.

Advocate for Your Business Partners:

  • Understand the strategies and plans of the business partners and help transpose them, developing a Digital Business roadmap that maps to business strategies ;
  • Help business partners understand project governance processes ;
  • Help business partners to develop project documents and advance them through the project intake and assessment process.

Communicate With Business Stakeholders: 

  • Work with the Project Management Office (PMO) to ensure that effective communication occurs related to service delivery and project delivery (e.g. planned downtime, changes, open tickets) ;
  • Manage expectations of multiple Business stakeholders  ;
  • Be the point of contact within TEC for business partners from the Management Department.

Analyse and Shape Demand: 

  • Establish proactive conversations and understand business needs, challenges & opportunities behind demands and their expected value add ;
  • Support the Business Partners in defining business problem statements that the Business and TEC are aligned on and that are linked to strategic plans ;
  • Advocate for a cross-functional and field inclusive perspective whenever relevant.

Service Delivery: 

  • Understand WFP technology and services landscape in use ;
  • Work with the divisions under the Management Department to make sure they understand the relevance and impact of enterprise architecture and IT changes to their operations  ;
  • Act as an escalation point for major issues with any aspect of service delivery ;
  • Work with TEC service owners to develop and monitor service improvement plans and to conduct quarterly review meetings to understand customer satisfaction of products and services provided, in order to capture business value delivered;
  • Work with project managers to ensure project requirements are well understood, documented and approved by all stakeholders.

Influence Business and TEC Stakeholders:

  • Influence Business and TEC stakeholders at multiple levels of the organization in order to help Business partners achieve their objectives ;
  • Leverage existing relationships to convince decision makers to move forward with business and IT initiatives that will benefit the division and the organization as a whole ;
  • Understand the industry – trends and future direction ;
  • Understand and solve issues and overcome challenges such as differing agendas, political considerations, and resistance to change ;
  • Perform other duties as required.

DELIVERABLES:

  • Digital Business roadmaps and portfolio health-checks are updated, relevant and agreed with the respective divisions and TEC ;
  • Strategic alignment with divisions’ digital ambitions, organization priorities and WFP user centricity established ;
  • Value proposition defined and aligned to the divisions’ digital strategy  ;
  • The relevant business division meet with TEC senior leadership on a half yearly basis and recognise TEC as a trusted partner Updated list of current systems updated in Glass ;
  • Plan for Management Department data in place and implementation started ;
  • Alignment between TEC and the divisions under the Management Department on TEC governance processes ;
  • Legitimate demand scheduled for development  ;
  • Support to field Business Engagement activities ;
  • Client satisfaction of TEC services monitored ;
  • Management Department and teams get increased value from the usage of digital solutions.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

  • University Degree in one of the following disciplines: Supply Chain, Business Administration, Engineering, Economics, International Development, or related field .

Experience:

  • 5+ years of relevant finance, budget, reporting or performance management experience, working in a business-facing IT organization with demonstrated experience in partnering with business stakeholders.

Technical Skills & Knowledge:

  • Ability to interact with senior stakeholders to influence the status quo;
  • Offer constructive suggestions and acts as a trusted advisor to the business;
  • Strong business analysis skills; Highly motivated and self-directed;
  • Able to effectively prioritize and execute while under pressure; Strong customer service orientation;
  • Experience working in a team-oriented, collaborative environment; Empathetic and with strong interpersonal skills;
  • Able to negotiate and resolve conflict; Proven ability to communicate and explain complex issues in clear, concise, persuasive language both verbally and in writing;
  • Facilitate and influence end-to-end engagement to achieve desired business outcomes
  • Core concepts and lifecycle of IT lines of service (e.g. hardware, software, security, project management);
  • Significant experience working in a large, complex, and customer-focused service delivery environment, in support of business strategy;
  • Excellent understanding of one or more business areas;
  • Comprehensive knowledge of the IT function.

Language:

  • Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese is desirable.

Deadline for application : January 05th, 2023

Apply here