Total recrute un responsable de la relation client H/F, Roumanie
Job Description
- Enables supports to operations teams to streamline current processes ;
- Conducts business reviews/ process overview ;
- Performs benchmark exercise to enhance/ optimize process performance ;
- Organize/Prepare /Attend governance meetings ;
- Assists/ oversees customer invoicing ;
- Recommends internal trainings to increase the level of team’s expertise/ customer focus ;
- Prepare/Conduct Satisfaction survey – NPS/ VOC ;
- Plays a SPOC role for Dispute Management / REX ;
- Plan/Organize customer visit for existing/ prospect customers ;
- Keep customers updated on new initiatives/ products / orga changes ;
- Facilitate best practice sharing sessions among affiliates.
Candidate profile
- +5 years’ experience in SSC, at least 2-3 years in people, customer or project management ;
- Good understanding of finance process streams (O2C, P2P, R2R) ;
- Strong customer communication/ negotiation skills/Detail oriented/ Time management/ Team player ;
- Lean Six Sigma ;
- SAP knowledge ;
- 20% travel.
Offer ID : 44093BR
Metier : General Finance Responsibility
Employment type : Regular position
Experience level required : Minimum 6 years, Minimum 10 years
Employer company : TOTAL GLOBAL SERVICES BUCHAREST SRL
Branch : TotalEnergies Global Services
About us / company profile
TotalEnergies is a broad energy company that produces and markets fuels, natural gas and electricity. Ouremployees are committed to better energy that is more affordable, more reliable, cleaner and accessible to as many people as possible. Active in more than 130 countries, our ambition is to become the responsible energy major.
Total Global Services Bucharest, the Shared Service Center in Bucharest within TotalEnergies delivers services for 3 main accounting processes (P2P, O2C, R2R) to Total Group affiliates across 3 business lines (Exploration and Production, Refining and Chemicals, Marketing and Services) in more than 50 countries spread over 2 continents.