Avis de recrutement :  Recrutement d’un(e) Responsable régional(e) des services d’appui au Sénégal.

Avis de recrutement :  Recrutement d’un(e) Responsable régional(e) des services d’appui au Sénégal.

 

 

 

 

 

About the job

The DRC WANALA RO expects from the Regional Head of Support Services to be an experienced, highly-qualified and enthusiastic professional to provide high-quality professional guidance and direct support to DRC operations within the WANALA Region, while helping developing regional related policies, strengthening its processes and ensuring a high-level of internal and external compliance.

The Regional Head of Support Services position is based in Dakar (Senegal) but will have to travel extensively through the WANALA Region, potentially in all the countries mentioned above.

This position is a very senior managerial one and it belongs to the Regional SMT. This position requires a strong previous experience in financial management, HR management, audit management, Supply Chain management and risk management, within the humanitarian sector and/or international organization. This position also requests a solid understanding of the different procedures and policies in place. This position requires a full professional proficiency in French and English languages.

Under the management of the Executive Director of the Region, and following the strategic directions being discussed and established by the Regional Senior Management Team, the Regional Head of Support Services has a regional focus and provides the due support (including sometimes direct support) and guidance to each Country Office in order to ensure that the Region’s countries have efficient support services Departments and maintain a high level of compliance.

The Regional Head of Support Services in the technical referent and de facto technical line manager for each Head of Support Services within the WANALA Region. Furthermore, The Regional Head of Support Services should ensure a good and efficient cooperation, communication and collaboration with the different Support Services Departments at the HQ (in Copenhagen, Denmark), but also between the ones of the Regional Office and each country of the WANALA Region.

The Regional Head of Support Services achieve her/ his responsibilities by managing and coordinating the three Support Departments of the Regional Office: the Finance Department, the Human Resources Department and the Supply Chain Department. At the WANALA Regional Office, the IT responsibilities and tasks are included within the Supply Chain Department, while the administration-related tasks are shared between the Human Resources and the Supply Chain Department (the Regional Head of Support Services ensures that this sharing is efficient and harmonious).

For the DRC operations in Senegal (which do involve only the Regional Office, given that DRC does not have any programmatic activity in Senegal), the Regional Head of Support Services is, de facto, the Head of Support Services for the Regional Office (an Office with around sixty employees, including at least twenty-five international staff members).

Your main duties and responsibilities will be:

Strategy Leadership & Coordination

• To work efficiently and in good collaboration with the others Head of Support Services of the WANALA Region, especially in terms of information-sharing between the Programmes and the Support Services and the different Support Departments;
• To visit regularly the countries covered by the WANALA RO and to provide technical guidance to the Head of Support Services in the countries covered by the WANALA RO, who report to a different manager;
• To contribute to the annual planning and to the review of policies and processes;
• To develop new policies, processes, procedures, guidelines and tools for the Support Services in order to increase efficiency and performance;
• To participate in the development and implementation of regional strategies;
• To facilitate the cooperation and communication between the different SMTs of the WANALA Region, and to ensure a common approach in regards to the Support Services between the Regional Offices and the different Country Offices.

About you

To be successful in this role we expect that you possess the following:

• At least eight (8) years of senior leadership experience in operations management roles with at least two (2) years of experience in a similar role in an international NGO;
• At least five (5) years of people management experience in an international NGO or international organization;
• Diploma degree/University degree (Master) in International Development, Economics, Political Science, Public Affairs, Business Administration or Management, or another relevant field is required;
• Proven leadership skills and a competence in people management;
• Proven operational management experience and capability (including in conflict areas)
• Significant experience in procurement and tender processes;
• Significant experience of grant management and understanding of institutional fund-raising;
• Proven significant financial, information and systems management experience;
• Significant experience of risk management;
• Good understanding and experience of dealing with legal cases and legal regulations (especially labor law, fiscal law and GDPR);
• Excellent communication, interpersonal and influencing skills with a well-developed ability to motivate and persuade at high levels;
• Full professional fluency in French language (80% of the professional communication in this position will be done in French, including almost all the communication within the WANALA Regional Office);
• Proficiency (written and spoken) in English;
• Working knowledge of Spanish and other languages native to the WANALA region is an asset but not a requirement;
• Significant understanding of the different contexts of the WANALA Region;
• Excellent Computer Skills (MS Office, Internet) and an advanced proficiency in Excel are required;
• Ability to work in a multinational and multicultural environment;
• Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration;
• Excellent communication skills, as well as patience and politeness, are required;
• Multi-tasking and Organizational skills is a must;
• Adaptable and Flexible;
• Proven analytical and critical thinking skills;
• Exemplary sense of ethics in the workplace;
• Team-oriented & good sense of humor.

Apply here

Closing date for applications: 27 March 2023